Delete Your NNERB Account

Last Updated: August 18th, 2026

This page explains how to request deletion of your NNERB account and the personal information associated with it. You do not need to install or reinstall the app to make a request — you can use the contact details on this page.

These instructions cover the NNERB platform and our mobile applications: NNERB (for parents and clients, com.nnerb.client_app), NNERB Staff (com.nnerb.staff_app) and NNERB Kiosk (com.nnerb.kiosk_app).

1. If You Are a Parent, Guardian or Client

The business you are enrolled with — the swim school, academy or club — is the Data Controller for your information and for that of any participants in your household. NNERB stores and processes that information on their behalf, so deletion is carried out by the business.

You can request deletion in either of these ways:

• From within the app: open the NNERB app, go to Settings → Privacy → Request account deletion, and select the businesses you want your records removed from. Your request is sent to each of those businesses.
• By email: write to support@nnerb.com from the email address on your account, stating that you want your account deleted and naming the business or businesses you are enrolled with. We will pass your request to them and follow up on your behalf.

If you are enrolled with more than one business, each holds its own separate records of the members of your household who attend there. Deleting your records at one business does not affect the others, so please tell us if you want your information removed everywhere.

2. If You Are a Business Owner, Administrator or Employee

NNERB is the Data Controller for your account. Email support@nnerb.com from your registered address with the subject line "Account deletion request", including your business name. We may ask you to confirm your identity before we act on the request.

Deleting a business account also removes the records that business holds for its clients. If you are closing a business account, you remain responsible for notifying your clients as required by applicable law.

3. What Is Deleted

When a deletion request is completed, the following are removed:

• Your account, login credentials and profile details (name, email address, phone number).
• Participant records in your household, including dates of birth and any profile information.
• Enrolment, class schedule, attendance and check-in records.
• Skill and progress records, and any certificates issued through the platform.
• Messages, announcements and discussion posts associated with your account.
• Push notification tokens and registered devices.
• Digital passes and any stored kiosk check-in identifiers.

4. What Is Retained, and For How Long

Some records cannot be deleted immediately because we are required to keep them:

• Financial records — invoices, receipts, payments and refunds are retained for seven (7) years to meet accounting, tax and audit obligations in Trinidad and Tobago. Where possible these are dissociated from your profile so that they identify a transaction rather than a person.
• Records needed for a legal claim — where information is required to establish, exercise or defend a legal claim, it is retained until that matter is resolved.
• Backups — residual copies may persist in encrypted backups for up to ninety (90) days after deletion, after which they are overwritten.
• Anonymised and aggregated data — statistics that can no longer identify you may be retained indefinitely.

5. How Long a Request Takes

We acknowledge requests sent to support@nnerb.com within seven (7) days and aim to complete deletion within thirty (30) days. If a request will take longer, we will tell you why and when to expect completion.

6. Contact Us

• Email: support@nnerb.com
• Phone: +1 (868) 703-0614

For more detail on how we handle personal information, see our Privacy Policy.